Frequently Asked Questions
What are your postage prices?
We use Royal Mail for our deliveries and charge only the cost of postage. We currently only ship to the UK.
£3.70 up to 1kg
£3.10 up to 2kg
£5.57 up to 2kg
£8.99 up to 5kg
For more information about Royal Mail's fees check
Do you accept custom orders?
Please contact us if there's an item you would like that we don't currently make, we love new creations. We will look into it and then send you a quote. If you are happy with the price then we will create a custom listing so that you are able to purchase.
How long will my order take?
As our personalised gifts are made to order turnaround time is currently up to seven-ten business days (business days being Mon-Fri).Please not that this is not inclusive of delivery time, turnaround is the time from your order to it being dispatched.
What do I do if my order doesn't arrive?
Given the current situation there have been some delays with postage, so please allow additional time. In the event that items are delayed or lost in transit Shazzy's Creations reserves the right to claim from the postal company before offering a refund or replacement. Royal Mail will only consider items lost after 10 days from the date of posting.
Any other questions?
If there is anything else that you would like to know, fill in the contact us form below.