Frequently Asked Questions

What personalisation can you do?

We can personalise our items with writing and images. We are not able to personalise items with copyright materials such as song lyrics, Disney, Marvel etc.

How long will my order take?

As our personalised gifts are made to order turnaround time is currently up to seven-twelve business days.* Please note that this is not inclusive of delivery time and is the time from the order being placed to it being dispatched. Please allow plenty of time for your item to be created. Should you require an item sooner please contact us to confirm that this can be done before placing your order.

*Business days are Monday-Friday and are not inclusive of weekends or Bank Holidays. Turnaround time begins on the first business day following your order. E.g. if you place an order on a Monday the first day of turnaround will be Tuesday, if you order during the weekend the first day of turnaround will be the following Monday.

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Do you accept custom orders?

Please contact us if there's an item you would like that we don't currently make, we love new creations. We will look into it and then send you a quote. If you are happy with the price then we will create a custom listing so that you are able to purchase.

What are your postage prices?

We use Royal Mail for our deliveries and charge only the cost of postage. We currently only ship to the UK.

1st Class

2nd Class

£3.85 up to 1kg

£3.20 up to 2kg

£5.57 up to 2kg

£8.99 up to 5kg

What do I do if my order doesn't arrive?

 Given the current situation there have been some delays with postage, so please allow additional time. In the event that items are delayed or lost in transit Shazzy's Creations reserves the right to claim from the postal company before offering a refund or replacement. Royal Mail will only consider items lost after 10 days from the date of posting.

Any other questions?

If there is anything else that you would like to know, fill in the contact us form below.

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